Qantas passenger waits three months for airline to return lost bag

When Emma Bradley landed in Perth on a visit to her parents from her home in Wales, she was approached by Qantas staff and told her bag had been left in Singapore.

Bradley spent about $1,300 replacing her clothes and other items after the flight on 3 June, but said Qantas offered her just $120 in compensation.

Bradley said she spent her holiday trying to recover her missing bag.

He said every time he called he was asked to give all the information again, as no record was kept of his previous calls.

He ended up setting up three different requests before his bag was found in Dallas by United Airlines, whom he did not fly with, and sent home on a Virgin flight.

One New Zealand woman, who did not want to be named, said she had been waiting for her bag for almost a month and, despite calling numerous times, had been contacted by the airline only once.

She flew from Auckland to Abu Dhabi, transferring through Sydney on 25 August. When she landed she was told by the Abu Dhabi baggage service that one of her checked-in bags had not been scanned when she boarded the plane.

She said she had been calling the airline every week since but had received only one email saying it was being investigated.

In a statement, a spokesperson for Qantas said the rates of lost baggage for the first half of September had fallen below pre-Covid levels.

They said they would apologise to the customers who had lost their bags, but in some of cases these were complex itineraries involving multiple airlines.